How we handle your information
Last updated: September 2026
This Privacy Policy explains how 4Drive Armenia collects, uses, and protects your personal information when you use our website or services. We are committed to safeguarding your privacy and handling your data responsibly.
4Drive Armenia operates the website 4drivearmenia.com, providing online vehicle booking services in Armenia. Our office is located at Kentron, Yerevan, Armenia. You can reach us by email at [email protected] during business hours Monday to Sunday, 9:00 AM to 6:00 PM (GMT+4).
When you interact with our website or book a vehicle through our platform, we act as the data controller for the information you provide directly to us. For booking transactions, additional parties process your data as described below.
We collect information you provide voluntarily through our website. When you submit a contact form or leave a review, we collect your name, email address, and the content of your message. This data is necessary to respond to your inquiry or publish your feedback.
Our web server automatically logs technical information when you visit our site. This includes your IP address, browser type, operating system, pages viewed, and timestamps. These logs help us maintain security, diagnose technical issues, and understand how visitors use our site.
We do not collect sensitive personal data such as financial information, passport numbers, or health records through our own systems.
When you make a booking through our website, your reservation details are processed by our booking system and shared with the local rental company that will provide the vehicle. The rental company requires your personal information to prepare the rental agreement, verify your driving licence, and arrange vehicle handover.
Data processed during booking typically includes your full name, email address, phone number, pick-up and drop-off details, selected vehicle, and any additional services you request such as a child seat or second driver. The booking advance payment is processed through a secure payment gateway; we do not store your full card details on our servers.
The rental company becomes an independent data controller once they receive your booking information. They process your data according to their own privacy practices when you sign the rental agreement and collect the vehicle.
Our website uses cookies to improve functionality and analyse visitor behaviour. Essential cookies enable core features such as maintaining your session while browsing. We also use analytics cookies to track page views, session duration, and navigation patterns.
Analytics data is aggregated and anonymised. We use this information to identify popular pages, understand user journeys, and improve website performance. You can control cookie preferences through your browser settings, though disabling essential cookies may affect site functionality.
We do not use cookies for advertising or cross-site tracking.
We use the information we collect for specific operational purposes. Contact form submissions are used to respond to your questions or requests. Review submissions are published on our website to help other customers make informed decisions.
Booking data is used to process your reservation, communicate pick-up details, send confirmation vouchers, and provide customer support. Technical logs are analysed to maintain site security, prevent fraud, and resolve technical problems.
We may send you transactional emails related to your booking, such as confirmation messages, vouchers, and reminders. We do not use your data for marketing purposes unless you explicitly consent.
We share booking information with the rental company that will provide your vehicle. This is necessary to fulfil the service you requested. The rental company operates independently and handles your data according to their own policies.
Payment information is processed by our payment gateway provider, which handles card transactions securely. We do not receive or store your complete card details.
We may disclose data if required by law, such as responding to valid legal requests from authorities, or to protect our rights and safety.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We retain booking records and related correspondence for as long as necessary to provide services and comply with legal obligations. Contact form submissions are typically kept for one year unless ongoing correspondence requires longer retention.
Technical logs are retained for up to 90 days for security and troubleshooting purposes. Analytics data is stored in aggregated form indefinitely.
Once data is no longer needed, it is securely deleted or anonymised.
You have the right to request access to the personal information we hold about you. You can ask us to correct inaccurate data, delete your information (subject to legal retention requirements), or restrict how we process your data.
If you wish to exercise these rights, contact us at [email protected] with details of your request. We will respond within a reasonable timeframe and verify your identity before processing your request.
For data held by the rental company after you sign the rental agreement, you should contact them directly using the details provided in your voucher.
If you have questions about this Privacy Policy or how we handle your data, reach us by email at [email protected]. Our office hours are Monday to Sunday, 9:00 AM to 6:00 PM (GMT+4).
We review and update this policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised.