Clear terms for booking, balance, and refunds
When you book a vehicle through 4Drive Armenia, you pay a booking advance online by card. This confirms your reservation. Cash is not accepted for online payments. The system calculates the advance amount during checkout, and you receive a voucher by email once the transaction clears. The voucher states the total rental amount, the advance you have already paid, and the balance due at pickup.
You pay the remaining balance when you collect the vehicle. The voucher specifies which payment methods the local rental company accepts for that particular vehicle. The local rental company issues the rental agreement at pickup, and you settle the balance directly with them according to the terms in your voucher.
We accept the following card types for the online booking advance:
The payment gateway encrypts your card details during the transaction. We do not store full card numbers or CVV codes on our servers. You receive a confirmation email with your voucher once the advance clears.
The balance payment method depends on the specific vehicle you book. Some vehicles accept debit cards or cash for the balance; others require a credit card. The booking page and your voucher both state which methods apply to your reservation. The rental company collects the balance in Armenian dram (AMD) at their office or at the delivery point if you arrange vehicle delivery.
If the voucher lists cash as an accepted method, you can pay in AMD notes. If it lists debit cards, the rental company processes the payment through their terminal. Bring the card you intend to use, along with your driving licence and voucher. The rental company issues a receipt for the balance payment and provides a copy of the signed rental agreement before you drive away.
Certain vehicles on the 4Drive Armenia platform carry a "no deposit" label. This means the rental company does not place a hold on your card when you collect the vehicle. The absence of a deposit does not alter the insurance excess or liability terms, which remain as stated in the rental agreement. The two parameters operate independently.
Requirements vary by vehicle, not by vehicle class. Some no-deposit vehicles accept debit cards or cash for the balance; others still require a credit card for the balance payment. Check the vehicle page and your voucher to confirm which methods apply. If you do not have a credit card and the vehicle requires one, consider vehicles that accept debit cards or contact your bank to raise the spending limit on your debit card temporarily.
If the vehicle you book requires a deposit, the rental company places a temporary hold on your card at pickup. The hold covers the excess amount stated in the rental agreement. The company inspects the vehicle with you when you return it, checking for damage or missing fuel. If the vehicle returns in the same condition, the company releases the hold.
Refund timescales depend on the rental company and your card issuer. The booking page and voucher state the estimated release period, typically between three and fourteen days. The rental company controls the release process. For questions about a specific hold, refer to the contact details in your voucher and speak directly to the local office that issued your rental agreement.
Cancellation terms appear on the booking page before you confirm your reservation and in your voucher. Many bookings allow free cancellation up to a specified time before pickup. If you cancel within the free period, 4Drive Armenia refunds the advance to the card you used for payment. Refunds process within five to ten business days, depending on your card issuer.
If you cancel outside the free period, the advance may be non-refundable, or a cancellation fee may apply, as stated in the terms you accepted at booking. To cancel, send an email to [email protected] with your booking reference and the name on the reservation. We confirm the cancellation by email and process any eligible refund. For full cancellation terms, see our terms and conditions page.
The 4Drive Armenia booking platform uses a secure payment gateway that encrypts card data during transmission. The gateway complies with PCI DSS standards, which govern the handling of cardholder information. We do not store your complete card number, expiry date, or CVV code. The system retains only a masked reference for our records and for issuing refunds if you cancel.
Each transaction generates a unique authorisation code. Your bank or card issuer may send you a one-time password or fingerprint prompt to verify the payment. This additional authentication layer reduces the risk of unauthorised transactions. If you notice an unfamiliar charge on your statement, contact your card issuer immediately and forward details to [email protected] so we can investigate.
No. The booking advance must be paid online by card. The balance payment method depends on the vehicle; some accept cash for the balance, others require a card. Check your voucher for the accepted methods.
Yes. If the rental company places a deposit hold and you return the vehicle in the same condition, the company releases the hold. The voucher states the estimated refund period, typically three to fourteen days depending on your card issuer.
We accept Visa, Mastercard, and Maestro for the online booking advance. American Express and Diners Club are not supported at this time.
The system displays an error message and does not create a reservation. Check that your card has sufficient funds, that it is enabled for online transactions, and that you entered the correct details. If the problem persists, try a different card or contact your bank.
That depends on the rental company. Some accept third-party cards for the balance if the cardholder is present and provides identification. Others require the card to match the main driver's name. Check with the contact details in your voucher before pickup.
For questions about a specific booking or payment issue, visit our FAQ page or email [email protected]. Our team responds Monday to Sunday, 9:00 AM - 6:00 PM (GMT+4). Include your booking reference and a description of the issue so we can assist quickly.